Frequently asked questions
Ordering
You can easily order Leenders accessories through this website. Here you will find a wide range of accessories specially designed for Leenders wood stoves. You can also order spare parts such as a door rope seal here. Do you need other parts for your stove, such as the firebox stones? Please contact your dealer. They can advise you and, if necessary, order the required parts for you.
Our stoves are made to last a lifetime. However, some parts may need to be replaced over time. You can find parts for your Leenders stove in the official Leenders Haardkachels webshop. Here you can order specific parts for the repair or maintenance of your stove.
Yes. Complete the payment for your order as indicated on the website. You can pay using various payment methods, such as iDEAL/Wero, Bancontact or credit card.
After receiving your order, always follow the relevant installation instructions. If you are unsure whether you can install the part correctly yourself, we recommend seeking professional assistance. Please note that additional costs may apply. If in doubt, always contact your dealer first.
Discount codes
You can redeem your discount code in the first step of your shopping cart. Click ‘Add voucher code’ and enter your code in the ‘Voucher code’ field. Once your code has been accepted, the discount will automatically be deducted from your order total.
No, you can only redeem one discount code per order.
If a product is out of stock, unfortunately it cannot be ordered. The discount code is valid until the date stated in the promotion terms and conditions. If the product does not become available again before that date, unfortunately you will not be able to redeem the discount code for that product. In that case, please contact us. We can let you know as soon as the product is available again, so you can still redeem the code as long as it remains valid.
We're sorry to hear that your discount code isn't working. Please contact us and we'll be happy to take a look and help you. TIP: a capital I can be confused with a lowercase l, and a capital O with the number 0 (zero).
No, it is not possible to apply a discount code to your order afterwards. If you are unable to redeem your discount code while placing your order, please contact us first so we can help you. You can also save the discount code for a future order, provided it is still valid at that time.
You will find it on the voucher included in the starter pack with your new stove. With this code, you can order a TAKK free of charge and only pay the shipping costs. TAKK means ‘thank you’ in Norwegian. A subtle nod to the origins of our love for fire and simplicity. A small beginning. A big gesture. TAKK.
Cancelling, changing and returning
Once your parcel has arrived with us, it may take up to 5 working days for your return to be processed. As soon as your return has been processed, you will receive a confirmation by email.
It is not always possible to cancel or change an order once it has been placed. Because we process orders quickly, your order is handled immediately after it is submitted. Please contact us as soon as possible. We will check whether your order can still be changed or cancelled and whether it has already been shipped.
Once we have processed your return, we will refund the purchase amount within 2 working days using the original payment method. If you paid by credit card, please note that the refund may only appear on your next monthly statement.
We are sorry to hear that your item has developed a fault. Please contact us so we can look into it with you. Information about warranty can be found in our terms and conditions, which are available in the footer of this website.